Shipping policy

Shipping Policy

Thank you for shopping with SB Crafting Co. Each item is handmade with care, and we appreciate your patience while your order is created and shipped.

Processing Times
Please allow 3–7 business days for order processing unless otherwise stated on the product listing. Custom and personalized orders may require additional processing time.

Once your order has shipped, you will receive a tracking number via email.

Shipping Carriers
Orders are shipped through USPS, UPS, or other available carriers, depending on the shipping option selected at checkout.

Delivery times are estimates and are not guaranteed.

Lost, Stolen, or Delayed Packages
Once a package has been shipped, SB Crafting Co. is not responsible for shipping delays, lost packages, stolen packages, or carrier-related issues.

If your tracking shows your package as delivered, but you have not received it:

  • Please contact the shipping carrier directly to file a claim

  • Check with neighbors or your local post office

  • Allow additional time for delayed scans or delivery errors

SB Crafting Co. cannot issue refunds or replacements for packages marked as delivered.

Incorrect Shipping Addresses
Customers are responsible for providing the correct shipping address at checkout. Orders shipped to an incorrect address provided by the customer are not eligible for refund or replacement.

Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery at:
sbcraftingco@yahoo.com

Please include:

  • Your order number

  • Photos of the damaged item and packaging

We will review the issue and work to resolve it as quickly as possible.