Refund policy

Return & Refund Policy

At SB Crafting Co., all items are custom-made and created specifically for each order. Because of the custom nature of our products, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

Please carefully review all personalization details, colors, sizes, and shipping information before submitting your order.

Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
sbcraftingco@yahoo.com

Please include:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

We will review the issue and work to resolve it as quickly as possible.

Lost or Stolen Packages
SB Crafting Co. is not responsible for lost, stolen, or delayed packages once they have been shipped and accepted by the shipping carrier.

If your package is marked as delivered but cannot be located, please contact USPS/UPS directly to file a claim.

Order Changes
Because orders begin processing quickly, we cannot guarantee changes or modifications after an order has been placed.

If you have any questions regarding your order, please contact:
sbcraftingco@yahoo.com